Effective Date: March 1, 2026
1. Introduction
Inneru Health and Wellness (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, and disclose information in accordance with applicable U.S. laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.
2. Information We Collect
We may collect the following types of information:
a. Personal Information
- Full name
- Phone number
- Address
b. Health Information (Protected Health Information – PHI)
- Medical history
- Symptoms or conditions
- Appointment and treatment details
c. Technical Information
- IP address
- Browser type
- Device information
- Website usage data
Information is collected directly from you and, where appropriate, from healthcare providers or authorized sources involved in your care.
3. How We Use Your Information
We may use your information to:
- Provide healthcare and wellness services
- Schedule and manage appointments
- Communicate with you regarding your care
- Improve our services and website functionality
- Comply with legal and regulatory requirements
We may use and disclose Protected Health Information (PHI) without your written authorization for treatment, payment, and healthcare operations, as permitted by HIPAA.
4. HIPAA Compliance and Safeguards
We implement administrative, technical, and physical safeguards to protect your PHI, including:
- Encryption of data in transit and at rest
- Access controls and user authentication
- Secure data storage systems
- Ongoing monitoring and security practices
5. Disclosure of Information
We may disclose your information:
a. For Treatment, Payment, and Operations
To healthcare providers, staff, and partners involved in your care.
b. Business Associates
To trusted third-party service providers who perform services on our behalf and have signed Business Associate Agreements (BAAs), as required by HIPAA.
c. Legal Requirements
When required to comply with applicable laws, regulations, or legal processes.
d. With Your Authorization
When you explicitly authorize us to share your information.
We do not sell your personal or health information.
6. Communication and Consent
By providing your contact information, you consent to being contacted via phone regarding services, appointments, and follow-ups.
Please note that standard communication methods (such as phone calls or SMS) may carry some risk, and by providing your information, you acknowledge and accept these risks.
We do not share mobile opt-in data or consent information with third parties for marketing purposes.
7. Data Security
We follow industry best practices to protect your information, including secure servers, encryption technologies, and restricted access to authorized personnel only.
However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.
8. Your Rights
Under applicable law, including HIPAA where applicable, you may have the right to:
- Access your health and personal information
- Request corrections to your information
- Request restrictions on certain uses or disclosures
- Receive a copy of your information
- Request an accounting of disclosures
To exercise these rights, please contact us using the information below.
9. Cookies and Tracking
We may use cookies and similar technologies to improve your browsing experience. You may adjust your browser settings to disable cookies if desired.
10. Third-Party Services
We may use third-party services to operate our website and services. Where applicable, these providers are required to safeguard your information and comply with HIPAA requirements through appropriate agreements.
11. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal and regulatory obligations.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
13. Contact Information
Inneru Health and Wellness
Phone: 914-303-8362
Address: 135 Marbledale Road
Tuckahoe, NY 10707
14. Breach Notification
In the event of a breach involving your Protected Health Information, we will notify you in accordance with applicable laws, including HIPAA.